Support

Support Monday to Friday, 9am to 6pm (Brasília time).

If you are already a client

Open a ticket straight from the client portal: there the conversation is recorded alongside your project, with history and status, and nothing gets lost among messages. If you do not have portal access yet, ask us on WhatsApp.

So we can solve it first time

The more specific, the less back and forth. It helps a lot to tell us:

• Where it happened: page address or screen name
• What you expected and what appeared instead
• Screenshot or short video, if possible
• When it started, and whether it happens always or now and then
• Browser or device, if it is something visual

Response times

Situation	First response
System down or blocking operation	Same business day
Fault that hinders but has a workaround	Within 1 business day
Question, small adjustment or improvement	Within 2 business days
Request for a new feature	Becomes a quote; reply within 3 business days

Projects with their own contract follow the times set there, which prevail over this table.

Fixes covered by warranty

A defect in something we already delivered that does not work as agreed is fixed at no cost, within the contract's warranty period. A request for new behaviour, however small, is new scope. In that case we say so straight away, with the price, before doing it.

Privacy

For requests about your personal data (access, correction, deletion), see the Privacy Policy. We answer within 15 days.